Refund policy

Wall Murals

We take great care to ensure your wall mural arrives safely, but sometimes accidents happen. If your order is damaged during transit, we offer a hassle-free replacement at no charge.

To arrange a replacement and receive return instructions for the damaged wallpaper, please contact us within 48 hours of receiving your order at hello@thedahliahouse.com. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Because all our wallpapers are made to order, we are unfortunately unable to offer returns unless the product arrives damaged.

Fine Art Prints

Damaged Prints

We do everything we can to ensure your print arrives safely, but in rare cases, damage may occur during transit. If your order arrives damaged, we will replace it at no charge.

Please contact us within 48 hours of receiving your order at hello@thedahliahouse.com to arrange a replacement.

Print Returns

We hope you love your print! However, if you’d like to return it for a refund and there are no defects or workmanship issues, please request a refund within 48 hours of receiving your order. You will be responsible for return shipping costs. Please note that the original shipping fee is non-refundable.

To initiate a return, contact us at hello@thedahliahouse.com within 48 hours of receiving your order.

Dahlia Tubers

If you discover a mislabeled tuber, please send us a photo by August 1st of the current growing season to receive a full refund.

We take great care to provide high-quality, correctly labeled tubers. If your tuber arrives damaged, or if you are unsatisfied with your purchase, please contact us within 48 hours of delivery to request a refund. If you discover a mislabeled tuber, please send us a photo by August 31st of the current growing season to receive a full refund.

In some cases, a photo may be required. 

Please note:

  • Our guarantee covers only the purchase price of the product.

  • We are not responsible for damage caused by prolonged time in shipping packaging or improper handling.

  • If you do not plan to plant your tubers immediately, please refer to our [Growing Guides] for proper storage recommendations.

  • We are not liable for poor garden conditions or crop failure.

Because we cannot control Mother Nature or fluctuations in stock production, we reserve the right to cancel any item before shipment. If an item is canceled prior to shipping, you will receive a full refund.

Anemone Corms, Ranunculus Corms, Peony Roots

If your bulbs, roots, or corms arrive damaged, or if you are unsatisfied with your purchase, please contact us within 48 hours of delivery to request a refund. In some cases, a photo may be required.

*Corms ship twice a year to avoid potential freezing en route. Fall shipping window: September-November. Spring shipping window: late February-May.

Because we cannot control Mother Nature or fluctuations in stock production, we reserve the right to cancel any item before shipment. If an item is canceled prior to shipping, you will receive a full refund.

DH Merch (sweatshirts, mugs, other branded items)

Unfortunately, we cannot process returns or exchanges if you ordered the wrong size, color, or simply changed your mind. However, in case of a damaged product or a manufacturing error, we can offer a free reprint or a refund if you contact us within 20 days of product delivery.

Events, Workshops, Classes, Retreats and other In-person Activities

Because of the planning, limited space, and upfront costs involved, all bookings are non-refundable.

If something unexpected comes up and you're unable to attend, your ticket is fully transferable—you’re welcome to gift or resell it to someone else (just let us know so we can update the details on our end).

Everything Else Shipping, Return & Refunds (*not specified above)

We ship once a week, typically Mondays. Please note, we are a small operation and set aside specific packing and shipping days. Because of this we cannot ship early or adjust our shipping dates. We are not liable for poor handling. Unfortunately, we cannot accept returns. However, we are committed to our customers satisfaction. If you have any issues at all with any our products, please reach out to us at hello@thedahliahouse.com and we’ll do everything we can to make you happy 🫶🏼