FAQ’s, Terms & Conditions

  • Due to full schedules, we've had lots of "no shows" for local pick (If this is you, we get it!) Leaving as small of a footprint as we can and also saving my customers money is super important to us. Therefore, our policy going forward will be to charge for shipping but still offer a local pick up option (when we're available to do so) that refunds shipping at time of pick up.

  • We go to great lengths to sell high quality, correctly labeled products. If you find your bulbs, roots or corms arrive damaged or are not satisfied with your purchase, please reach out to us within 48 hours of product arrival in order for a refund to be issued. In some cases, a photo may be required. This guarantee is limited to the purchase price of the product only. The Dahlia House is not responsible for any product damage caused by being left in shipping packaging or poor handling. If you do not plan to plant your product immediately, please see our Growing Guides for proper storing conditions. The Dahlia House is not liable for poor garden conditions or damages caused by crop failure.

    Due to the fact The Dahlia House cannot control Mother Nature or poor stock production, we reserve the right to cancel any item at any time before shipment. You will receive a full refund for any canceled item.

    A Note on Dahlia Tubers: The Dahlia House guarantees our tubers are correctly labeled with at least one visible eye. If you find your tuber was mislabeled you can send a picture to us no later than August 1st of the current growing year to receive a full refund for your mislabeled tuber.

    Our tubers are shipped early to mid-April to avoid freezing during shipment. The tubers will be packed in wood shavings or vermiculite for protection and insulation. We are not liable for freezing during shipping,

    Tubers should be unpacked and put in a cool, dark and undisturbed area if they are not going to be immediately planted. Your tubers should be planted immediately after your last frost date.

  • This is a straightforward question with a very complicated answer. Sometimes it’s easy to tell that a dahlia tuber is diseased but, in some cases, the disease doesn’t present itself until the tuber is planted and begins to grow. Some diseases are spread via insects & some through contaminated water and/or soil. If you are at all concerned that a tuber might be diseased, you can plant them in their own pot (preferably on solid surface that can be disinfected) to keep them isolated from your other plants.

    There is a ton of information both locally and online regarding dahlia tuber disease. I recommend reaching out to your local garden extension service office. Many areas also have local Dahlia Societies with experts that are happy to help. @dahliasplease, one of my favorite instagram accounts, did a series of posts on viruses in dahlias that is also super helpful.

  • We are a small operation and set aside specific packing/shipping days. Because of this we cannot ship early or adjust our shipping dates. We are not liable for poor handling. Unfortunately, we cannot accept returns. However, if you experience any issues, please reach out to us within 48 hrs of product arrival. See refund policy for more information.

    A Note on Dahlia Tubers: Our tubers are shipped early to mid-April to avoid freezing during shipment. The tubers will be packed in wood shavings or vermiculite for protection and insulation. We are not liable for freezing during shipping,

  • Due to constantly shifting international shipping regulations, we do not offer shipping outside the US at this time.

  • Our general timetable by season is as follows:

    Early Fall: Ranunculus and Anemones sale (to be fall-planted in zones 7 and above)

    Late Fall: Tulips, Daffodils, and Peony root sale (to be fall planted in all US zones before the ground freezes).

    Early Spring: Ranunculus and Anemones sale (to be spring-planted in all US zones).

    Late Spring: Dahlia Tuber sale

  • As an urban farmer, my growing space is also my home. Though I LOVE having people around, for my family’s sake, we are not open to the public.

  • The Dahlia House is located in beautiful Skagit Valley, WA.

  • Head up to our Growing Guides tab to find my guide on how to store tubers through the winter.

  • I actually don’t live on a farm! We live in town on less than ¼ of an acre lot.

  • Utilizing the small amounts of land we live on (or have access to) in urban areas. Taking a look at what space you’ve got to work with and maximizing its planting potential.

  • SMS abandon cart disclosure: The Dahlia House uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is send to determine when to send cart reminder messages via SMS.

    Third-party data sharing: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  • Last updated: February 6, 2024

    The Dahlia House mobile message service (the "Service") is operated by The Dahlia House (“The Dahlia House ”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

    By consenting to The Dahlia House’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Dahlia House through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

    You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The Dahlia House. Your participation in this program is completely voluntary.

    We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

    You may opt-out of the Service at any time. Text the single keyword command STOP to [insert your sending number] or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other [Company Name] mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP or email hello@thedahliahouse.com

    We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

    The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

    To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

    We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.